A commenter yesterday suggested that the “Santino” I spoke with yesterday via HP’s “chat with a technician” service was actually nothing more than a computer spitting out preprogrammed responses generated using keywords from my questions.
It made sense though: the robotic responses, the quick typing, the way he made me feel . . . But I couldn’t bring myself to accept it. The thought pained me that Santino, who had helped me so much and was, for those ten minutes, such a well-spring of knowledge and cheerfulness, could have been a conglomeration of circuitry and futuristic know-how. I had to find out for sure, and the only way I could think to do that was to get back on a chat with another HP technician.
And there you have it: proof that HP online technicians are, in fact, people too. And that while this world needs a lot of things, like renewable energy, a cure for AIDS, an emphasis on good core workouts and a foundation dedicated to saving the attractive girls from impoverished nations, maybe a good place to start would be with some trust in our fellow man.
Good work, Santino.